Frequently Asked Questions
Everything you need to know about shopping at UGG EXPRESS, from shipping to sheepskin care.
Are your UGG boots made from genuine sheepskin?
Yes, we take pride in using premium, high-quality Australian sheepskin and wool in our products. This natural material provides superior warmth, breathability, and moisture-wicking properties for year-round comfort.
How long does shipping take and what are the costs?
We offer fast shipping across Australia and internationally. Standard domestic orders typically arrive within 3-7 business days. Shipping costs are calculated at checkout, with free standard shipping available on orders over a certain threshold.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with all tags attached. If you need a different size or style, we can facilitate an exchange or provide a store credit.
How do I find the correct size?
We provide a comprehensive size guide on every product page. Since sheepskin can stretch slightly over time, we generally recommend choosing your standard shoe size for a snug, comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services such as Afterpay and ZipPay to make your shopping experience more flexible.
How should I clean and maintain my UGG boots?
To keep your boots looking new, we recommend using a specialist sheepskin water and stain repellent spray before the first wear. For cleaning, use a damp cloth and a dedicated sheepskin shampoo, avoiding direct heat sources during the drying process.