Returns & Exchanges Policy
At UGG Express, we want you to love your purchase, which is why we offer a flexible 30-day return policy for items in original, unworn condition. Whether you need a different size or a full refund, our team is committed to making the process as seamless as possible.
Check Eligibility
Ensure your items are in their original packaging, unworn, and within the 30-day window from the date of purchase.
Submit a Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Securely pack your UGG products and attach the provided shipping label or address details to the outside of the parcel.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your new items within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing